A while back I wrote an email and sent it into Subway Sandwiches. In short, myself and many of my friends are bothered with how they put the mayo on last, rather than letting it be a soggy bread barrier like it should.

You can read my original post here, along with the email I sent it.

A few days later, I got an email reply. Kudos to them for replying. However, it would seem the Mexicans they have working in the stores have infiltrated their corporate offices as well (100% unedited):

Dear Jared:

First, allow me to apologize. Secondly, I would like to thank you for taking the time to contact us and share your comments. I am sorry to learn that your visit was not what you had expected it to be.

Our customers provide us with valuable input, which we use to improve our operations. As part of our commitment to our customers I have shared your comments with the regional office in your area as well as the owner of the SUBWAYR restaurant that you have visited.

Again, I appreciate you taking the time to contact us. SUBWAYR looks forward to your continued visits.

Sincerely,

Kathy Esposito x Customer Care Representative

Customer ID: 1276243